Refund policy

1. SALES POLICY.  All products on this website are final sale.  No returns, refunds or exchanges, unless proof of damage during shipping or wrong item was received.  All orders are inspected prior to shipping to be in a condition of good sale.  Please note that measurements can vary, products are not guaranteed to match exactly.

2. WRONG ITEM RECEIVED  If our warehouse sent the wrong item by accident, we will allow exchange for the correct item.  Before it is returned, the item must be in the same condition that you received it, unused, and in its original packaging and confirm you are the purchaser of the product.

3. DAMAGE & DEFECTS    Please inspect and test your order upon receipt thoroughly, in the event of an issue, contact us within 5 days of receipt and we will review on a case-by-case basis.  Please retain all original packaging as this will be required for our team to investigate.

In order to process a damage claim we need the following:  

Damage replacement requirements:

1. Photo of the product and damage
2. Photo of the padding/protection inside the box
3. Photo of the packaging exterior/box

To start a exchange or claim a damaged/faulty product within 5 business days of receipt, you can contact us at info@studionordhaven.com. If your return/exchange/claim is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return/exchange will not be accepted. We reserve all rights to deny returns or exchanges at any point.    

You can always contact us for any return question at info@studionordhaven.com.

Our policy in the case of a damaged or defective product is to resend a replacement product as soon as possible or provide a credit/refund/discount depending on the level of defect or damage.  We may also require the defective product to be shipped back to our warehouse, in which case we will provide you with a shipping label.  The product must be returned protected and properly contained in its original packaging and padding material, otherwise a full refund or replacement will not be provided.   

4. PARTS ISSUES  If parts are available in stock, we will send them promptly, we may require a photo or picture of the part to help us identify the issue.

We may also require the defective product to be shipped back to our warehouse, in which case we will provide you with a shipping label.  The product must be returned protected and properly contained in its original packaging and padding material, otherwise a full refund or replacement will not be provided.

5. PRODUCT LISTINGS  Studio Nordhaven is not liable for the accuracy, mistakes or omissions of information provided on this website.  While we aim to be as up-to-date as possible , there is no guarantee given that the information is correct, complete and/or up to date.  If you have a questions on a product or need verification of a dimension, please email us: info@studionordhaven.com

PLEASE NOTE:  Select 101 Copenhagen ceramic vases, bowls and vessels are not waterproof safe or water resistant, unless otherwise stated on each product description.  All ceramics and fibre concrete furniture pieces are unique and may vary in tone with the hand painted/glazed finish.  Marble and other products that are natural or handmade can vary in texture, style, finish and dimension.

6. REFUND POLICY We will notify you once we’ve received and inspected your return/claim, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.  Please remember it can take some time for your bank or credit card company to process and post the refund too.