STORE POLICY

Shipping & Handling

When you create an order and proceed to checkout, update your shipping information and submit your draft order to Studio Nordhaven for review.  Do not pay at checkout at this stage.  You will receive a final invoice with your actual shipping charge  Please note that shipping estimates calculated during the checkout process do not apply.

In stock Items will generally ship within 3-5 business days.

Backorder, Out of Stock and Special order Items 

Stelton and  Rig Tig  products orders received with back order/ out of stock items will be invoiced  for those items at the time of the order. Replenishment of inventory for out of stock items generally re-stock within approximately 3 weeks of placing your order.

101 Copenhagen, Sera Helsinki and Gejst products orders received with back order/ out of stock items will be invoiced  for those items at the time of the order. Replenishment of inventory for out of stock items generally re-stock within 8-10 weeks of placing your order.

Terms

Studio Nordhaven does not offer net payment terms.  Orders must be paid prior to shipping via payment options provided.  Studio Nordhaven does accept major credit cards and payment by wire. Please inquire @ info@studionordhaven.com for details.

When you place an order on the wholesale site, your order will be considered a draft order.  Payment will not be required until an invoice has been sent to you.  If you require modifications to your order, please contact Studio Nordhaven for adjustments prior to the payment of your order.  Once an order has been paid, it is considered final, no returns, or refunds allowed, unless for warranty claims.

Studio Nordhaven reserves the right to refuse, cancel or to amend any order received at its own discretion and will refund any amounts owing on orders that it cannot/will not fulfill.

Policies may vary by brand and may change from time to time.

Prices:  Prices published at studionordhaven.shop are the official and most updated price for each product and brand. 

Electronic price sheets available by request.

Purchase Minimums & Discounts.

As a wholesale/retailer the discount on products will receive a discount off MSRP for orders that reach a minimum cart total of $500 or greater.  Pack size minimums may apply and be adjusted as required.

Online Sales

We encourage our retail partners to selectively curate their own online stores with products from our wholesale program and to stock their own inventory when it comes to their own stores fulfillment needs & requirements. 

Drop Ship Programs Available 

Studio Nordhaven does offer Drop shipping programs for qualified retailers based on specific criteria, product selection and volumes, terms and discounts will differ.  Inquire for additional information.